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Terms Of Service

white dress copy 3.jpg
Jeanne Silvey 
 

[email protected]

305-766-3731

A Message From The Owner

At Maid By The Sea LLC we have been providing experienced trustworthy house cleaning since 2013 for the community of the Lower Keys.  We strive to interview, vet, backround check and train all of our employees to maintain a standard of excellence.  Honesty and Integrity means alot to us on both the employees and clients behalf.  

We ask that all new and existing customers read our Terms of Service agreement and are aware of our procedures that we need to safeguard our company and clients  We understand that in your busy life things come up suddenly and at Maid By The Sea we strive to provide the best service possible to accommodate all your cleaning needs.

 

All efforts to reschedule cancelled cleanings will be made to keep your cleanings on your regular preferred schedule.  You and your family are a top priority to us if you must cancel or reschedulte due to illness or unforseen circumstances please speak with the office directly so we can work with you

 Client Terms Of Service Agreement

SATISFACTION GUARANTEED POLICY

If you are not completely satisfied with any part of your service we will return within 24 hours

to re-clean that area of your home.  We will have comment cards coming soon on our website as

we appreciate your feedback or any concerns you may have.

EQUIPMENT AND SUPPLIES:

We provide our own cleaning supplies and equipment including vacuums,

mops, and cleaning products. If you have a specific product you want used, please call or text

our office so your file can be notated.

CANCELLATION | RESCHEDULING POLICY:

All clients requests for changes in service must be submitted and approved by the office directly via clients phone call or text.  Schedule or service changes may not be made through service providers.  Recurring service is priced at a discounted rate.  Should you choose to change / cancel a recurring service please note that a higher will apply.  We would prefer that all cleanings be cancelled a minimum 24 hours in advance of the scheduled service .  Cleanings that are cancelled the day of the cleaning may be surcharged $50 on the next cleaning bill.

ASSIGNMENT

Our cleaners sometimes work in teams of two or more depending on the size of the job deep cleanings move outs and contruction cleanups. On Residential Cleanings a Housekeeper is assigned.. We make every effort to keep the same housekeeper assigned to your home but cannot guarantee it. Illness, promotions, vacations, etc., can all result in a change of house cleaner or change of cleaners on a team.  

FURNITURE MOVING & HIGH CELING AREAS

It is our policy for the safety of our staff that our housekeepers do not move or lift furniture or items over 30 lbs if you wish for a couch or heavy dresser to be cleaned under or in back of please have it moved before our cleaners arrive.  Staff is not permitted to climb or use ladders to access areas higher than a 2 step stool during general or move out cleanings.   If an area of concern to you is in need of cleaning please make arrangements with the office to schedule a

maintenance man to do the moving and access high ceiling areas.

 

STAFFING AGREEMENT

Our companies staffing placement service fee is $500 In the event you feel you must hire a staff member of Maid By The Sea Cleaning.  Our companies $500.00 placement fee is due upon our clients direct employment of the past/present staff member, regardless of whether the employment is part time or full time without prior written approval from Maid By The Sea Cleaning.

VALUABLES & DAMGE CLAUSE:

We request if there are items in your home that are hight dollar, sentimental value or irreplaceable that you secure those items especially on floating shelves.

Heavy picture frames are required to be secured to the wall and able to be dusted Maid By The Sea Cleaning.  Please express areas of concern to our staff. 

Our staff has been trained to take photos of any damage they encounter during the cleaning, while you are away or have your property rented.

CONDUCT: Our employees will be respectful while in your home. They will not smoke, eat or drink alcohol while in your home,  NO personal phone calls playing music or wearing headphones . NO staff member is permitted  to remain on the property after the cleaning is completed.  Their only purpose while in your home is to clean.  All clients requests for changes in service and add on's must be submitted and approved by the office directly via clients phone call or text.

Carrying Cleaning Supplies
Terms Of Service
Electronic Signature Required

Thank You For Your Business!

What We Request Prior To Your Cleaners Arrival

Homes we service must have working utilities our housekeeping staff is not equipped to turn on water mains.  Our additional service fee is $60 to send someone out to turn on and off your water.  Electric must also on at the time of the cleaning or will be subject to cancellation fees.

Lockouts will be surcharged  50% of the cost of the cleaning and or an additional hourly charge per cleaner for wait time as we try to contact you.  Please make sure you remember to let our office know where the key will be if one is not supplied to our office  Also please make us aware of new and updated lockbox codes.  

 

Maid By The Sea will not be responsible for alarm service charges if alarm codes have not been furnished to our office.   

Please clear sinks of dirty dishes or ask for our add on dish service we offer at $15 additional.  Repeated visits where are cleaners cannot use the water from the kitchen sink due to an excess of dirty dishes will result in this service being automatically added to your bill.

General pick up service is usually not included in our quotes unless otherwise pre-arranged.  While your housekeeper is more than willing to tidy up and pick up a few items.  Excessive pick up of trash food and toys will be billed at $10.00 additional an hour and may cause your cleaning to run over the time we quoted you.

If our cleaners are spending too much time picking up trash and organizing you may not get the cleaning time your home needs.  

We re-evaluate all accounts every 3 months.

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